1. HIRE ITEMS

All items supplied by the Company are provided in good condition, clean, and fit for purpose at the time of hire. The Hirer accepts the items as-is upon receipt.

2. HIRE PERIOD

The hire period begins at the point the items are delivered, collected, or otherwise made available to the Hirer, and ends at the agreed collection time or when the items are returned to the Company.

3. USE OF ITEMS

The Hirer agrees:

• To use all items safely and for their intended purpose only
• Not to misuse, alter, or tamper with any item
• Not to sub-hire, loan, or transfer items to any third party
• To keep all items secure and protected from theft, damage, or loss at all times

4. DAMAGES CLAUSE

The Hirer is fully responsible for any and all loss, damage, or destruction of the hired items during the hire period, regardless of cause, including but not limited to accidental damage, negligence, misuse, or third-party actions.

The Hirer agrees:

• To pay the full cost of repair or replacement as determined solely by the Company
• That replacement costs may be based on the full new replacement value or current market value, whichever is higher
• That any damage rendering an item unusable will be treated as a total loss
• To pay all costs within 7 days of invoice

The Company’s decision on the extent of damage and associated costs shall be final.

5. NON-RETURN CLAUSE

All items must be returned at the end of the hire period.

Failure to return items will result in:

• Ongoing hire charges accruing daily at a reasonable commercial rate
• After 7 days, items being deemed lost or stolen
• Immediate liability for full replacement costs

The Company reserves the right to recover items without notice and to pursue legal action to recover costs and associated expenses.

6. CLEANING CLAUSE

All items must be returned in the same clean condition as provided.

• Any item returned dirty, stained, or requiring cleaning will incur a cleaning charge
• Items returned with excessive dirt, residue, wax, paint, food, drink, or other substances may be treated as damaged
• Cleaning fees will be determined by the Company based on the extent of cleaning required

7. LIABILITY

The Hirer accepts full responsibility for the use of all items and assumes all risks associated with their use.

The Company shall not be liable for:

• Any injury, death, or damage arising from use of the items
• Any loss or damage to property or persons

The Hirer agrees to indemnify and hold harmless the Company against any claims, damages, or liabilities arising from the hire and use of the items.

8. ACCESS AND COLLECTION

The Hirer must ensure safe, clear, and suitable access for delivery and collection.

Failure to provide adequate access may result in:

• Additional charges
• Delayed or failed collection, for which the Hirer remains fully responsible

9. CANCELLATION

All bookings are considered binding upon confirmation. Cancellations must be made in writing and will be subject to the following terms:

• More than 14 days before the scheduled date: Full refund, minus any non-refundable deposit.
• 7–14 days before the scheduled date: 50% of the total booking will be retained.
• Less than 7 days before the scheduled date: 100% of the total booking will be retained.

Any deposits paid are non-refundable unless otherwise agreed in writing.

The Company reserves the right to retain payments, in full or in part, to cover any losses incurred as a result of the cancellation, including but not limited to administrative costs, third-party fees, and loss of business.

10. OWNERSHIP

All items remain the sole property of the Company at all times. The Hirer has no ownership rights under this Agreement.

11. GENERAL TERMS

• This Agreement constitutes the entire agreement between the parties
• No variation of these terms shall be valid unless agreed in writing by the Company
• If any clause is found unenforceable, the remaining clauses shall remain in full force
• This Agreement is governed by the laws of England and Wales